Return policy

These Complaints Rules (hereinafter referred to as the “return policy”) regulate the method and conditions of claiming defect goods purchased through the online store Operator of the online shop is:
LEDMATE s.r.o., ID: 09253050, VAT number: CZ09253050, with its registered office at Dolní 6, 76362 Tlumačov, Czech Republic, registered at the Regional Court in Brno, Section C, Insert 118056.

telephone number: +420 775 745 758
contact e-mail:

The return policy effectively specifies the conditions and procedure in the event of a justified reason for complaint, despite all the efforts of the seller to achieve customer satisfaction and offer high quality goods.


I. Prevention

It is important that the customer:

- pays attention to the correct and regular maintenance according to labels on the product and the instructions

- considers when choosing goods, whether the chosen product meets his/her needs. Only a good chosen product in terms of function, assortment and size is a prerequisite for cutomer satisfaction.


II. How long is the warranty period?

For unused consumer goods, the warranty period is 24 months from receipt of the goods, if there is not set a longer period in the product description, in the documents attached to the goods or in the advertisement for the goods.
For used goods, the warranty period is 12 months from receipt of the goods.


III. What defects of the goods are we responsible for?

As the seller, we are responsible for ensuring that the goods you have ordered have been delivered to you and that the goods are free of defects upon receipt. This means that the goods on receipt in particular:

- have features that have been agreed between us, which we describe, or which you could expected with regard to the nature of the goods and on the basis of advertising;

- are in an appropriate quantity, measure or weight;

- comply with the requirements of legal regulations;

- are fit for the purpose for which we state or for which the purchased goods are usually used;


IV. What defects of the goods are we not responsible for?

The difference between the shades of colors in fact and on electronic display devices cannot be considered a defect of the goods. If the goods do not correspond to your idea, you have the right to withdraw from the purchase contract within 14 days of receipt of the goods. The withdrawal form is sent to you by e-mail together with the invoice for the goods.

It is also not possible to claim goods:

- whose warranty period has already past, ie 24 months have passed since the purchase of the goods;

- on which it is apparent that it has been intentionally damaged by careless handling;

- which were installed incorrectly, i.e. not according to the instructions, which are attached to each item;

- which have been damaged by an unauthorized intervention or a goods adjustment by an unauthorized person


V. Procedure for claiming goods

Step 1:

Please contact our customer service by e-mail. Our employee will request all the necessary data from you for the complaint about the goods. The order number and invoice number are required for the complaint. All other information regarding the process will be given to you by our representative.

Step 2:

If you send the purchased goods for complaint by post or other delivery service, please send this shipment to:

LEDMATE s.r.o.
Dolni 6
76362 Tlumacov
Czech Republic

Attach the form with the complaint number and a description of the defect (which you received by e-mail /see step 1) to the shipment. The complaint will be dealt with within 30 days after receiving the shipment.
Please never send the claimed goods as cash on delivery, we do not accept such shipments. The goods must be clean.

Step 3:

We will inform you how we resolve your complaint (by phone or e-mail contact). If the complaint is confirmed, the goods will be repaired or replaced. If no repair or replacement is possible, the purchase price will be refunded.


VI. Final Provisions

This return policy return policy comes into force on September 25, 2020. We reserve the right to make changes.

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